Case Studies of Malaysia

Lembaga Zakat Negeri Kedah Darul Aman (Zakat Kedah) started using “Sistem Maklumat Zakat” (SMZ) in the year 2003 to manage zakat collection, while the Workplace System Portal (WSP) which manages zakat distribution and other operations was put in place in 2005. WSP includes an accounting system, local order system, human resource management system, security management system, distribution system, scholarship system, and employee training management system. Believing in the ability of technology in maintaining efficacy, Zakat Kedah took a futuristic and strategic step toward ‘technology transformation’ in 2017 by employing more software developers to develop in-house systems. As a result, Zakat Kedah succeeded in launching its first in-house developed application in 2018, which is called “JomZakat System” for managing zakat collections.

Key Personnel

Under the management of a tech and innovation savvy CEO, Syeikh Zakaria Bin Othman, Zakat Kedah has a strong team of 15 people under the Information Technology department which is headed by Mr. Zulkefli bin Abu Bakar. The team consists of 8 app developers with diverse skills, supported by 7 administrative and technical support officers.

Business Model

Zakat Kedah leverages on its long-term experience in zakat management and its internal IT department in the development of the required apps and system.

By leveraging technology, more savings in the distribution process are expected as less agents will be required to collect zakat. This seems to be reected already in 2019 data which shows that the amount distributed to Amil (zakat collectors) was reported to be 13% of zakat collections as compared to 16% in 2018.

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